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Toolkit lays out steps providers can take to improve job quality

Small changes might be all providers need to make to improve job quality and the care provided in their services.

This is the basis of a new toolkit that has been designed to assist aged care providers build sustainable, high-quality care services.

Professor Sara Charlesworth, from RMIT University and the University of South Australia, said frontline care workers are often employed in poor quality jobs, with low pay, high time pressure and a lack of access to training and career opportunities.

“This poor job quality creates significant challenges and barriers to both recruitment and retention and to care workers’ capacity to deliver high quality care,” she said.

Charlesworth, along with associate professor Deb King from Flinders University and researchers from the University of South Australia, collaborated with aged care providers Brightwater Care Group, HammondCare and Helping Hand, and aged care union United Voice, to trial small workplace innovations that underpin the toolkit.

Aged Care Insite sat down with Charlesworth to find out what the providers had to say about the changes that were made and what impact they can have on job quality.

Click here to view the Quality Jobs Quality Care Toolkit.

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