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Quality of care questionnaire put before Senate inquiry

A new tool that measures quality of aged care has been submitted to a Senate inquiry.

Flinders University’s Consumer Choice Index – 6 Dimension (CCI-6D) questionnaire was presented yesterday to the Senate Inquiry into the Effectiveness of the Aged Care Quality Assessment and Accreditation Framework.

The index, funded by the NHMRC Cognitive Decline Partnership Centre, has been designed to evaluate the quality of care in aged care homes from a consumer perspective.

The team behind the questionnaire said it could be an effective response to the Review of National Aged Care Quality Regulatory Processes released last month, which called for better systems of information sharing on provider performance and consumer directed care in the aged care sector.

Researcher Dr Suzanne Dyer, from the university’s Rehabilitation, Aged and Extended Care discipline, College of Nursing and Health Sciences, said the team’s research indicates several things are important to residents and their family members: the way staff provide care, respect for the individual as a person, the physical and social environment, and the level of autonomy given to individuals.

The CCI-6D questionnaire measures six key characteristics of good quality care. They cover the extent to which:

  1. formal caregivers are able to spend enough time attending to individual’s needs
  2. the shared spaces of the facility are home-like and non-institutional
  3. the individual rooms of the facility are homelike and non-institutional
  4. there is choice in access to outside and gardens
  5. there is access to meaningful activities individualised for the person
  6. there is flexibility in the time that care activities are undertaken.

Aged Care Insite spoke with Dyer about the ways in which the team envisions the index will be used by providers and externally, and how it differs from other tools.

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