Fifty-eight times a day. That’s how often staff from a Perth-based aged care provider feel they improve a resident’s life.
The SwanCare team came up the average figure after hosting collaborative workshops, facilitated by an external agency, to figure out just how the small things add up.
Staff from all areas of the organisation were asked to reflect on their personal and collective impact on residents and discussed the simple, everyday actions that make a difference to the lives of the residents and their families, such as a warm smile as the curtains are drawn in the morning or providing support with forms or paperwork.
SwanCare activities officer Ashleigh Fitzgerald said she’d never considered care provided in terms of a figure. “I’ve never thought a number of how much I help people, it just kind of naturally happens throughout the day,” she said. “I try to make every resident seem a family member to me because there are so many of them that don’t have family, so I treat them all as if they’re my mum or my dad or my grandparents.”
SwanCare chief executive Graham Francis said the number 58 represents the energy and warmth that all staff members bring to residents.
“Our entire team is dedicated to achieving the best outcomes for our community and we really do treat everyone as though they’re part of our family, which makes it a very special place to work and live,” Francis said.
Fiona Millar, manager of human resources at SwanCare, said recognising that they are making a difference 58 times each day is rewarding for all staff.
Aged Care Insite spoke with Millar to find out why the provider decided to host the workshops and what she hopes staff will think about moving forward.
Click below to watch a video SwanCare created on the workshops.Do you have an idea for a story?
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