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Ageing technology posed for rapid overhaul: Why care providers are reinvesting in enterprise capability

By James Wishart, Industry Director – Health and Community Services, TechnologyOne

Eighty-nine per cent of aged and disability care providers plan to overhaul their existing enterprise systems or invest in new solutions in 2019-2020, according to a recent study from IBRS, titled ‘The State of Enterprise Software’.

In the face of recent legislation changes, the ongoing Royal Commission, and an increasingly competitive market, the sector has been pushed to undergo significant structural change.

Three-quarters (78 per cent) of aged care organisations said they will replace or adopt entirely new enterprise solutions in 2019, while a further 11 per cent intend to upgrade their existing solutions.

The study also revealed that nearly half (47 per cent) of all care providers are increasing their IT budgets to cover these new technology investments and another 48 per cent stated their budgets remain unchanged from 2018.

These findings highlight the significant transformation that is underway in the sector, with many organisations looking to centralise their siloed business systems due to a rising number of mergers and acquisitions. 

Leading the way for cloud adoption

The aged and disability care sector also demonstrated the highest levels of understanding of cloud services among all industries, with 42 per cent of respondents stating that their executive team had ‘high’ levels of knowledge about the benefits and workings of cloud solutions.

When asked about their preferred way to obtain enterprise technology solutions, nearly half (47 per cent) revealed they are opting for either a cloud Infrastructure as a Service (IaaS) or a Software as a Service (SaaS) delivery model.

Due to the change management challenges of getting staff to adopt work processes enforced by new solutions, satisfaction levels with enterprise solutions remain low across all industries.

Over 40 per cent of executives – regardless of industry – reported that getting staff to adopt the rigorous processes demanded by enterprise solutions remains a major challenge, while a further 45 per cent indicate it remains a minor challenge.

However, organisations with a preference for SaaS reported significantly fewer challenges with getting people to adopt cloud services.

In-depth interviews conducted during the study indicated that this is because once organisations eliminate technical infrastructure concerns, their focus can turn to more strategic business objectives.

Easy does it

Study participants were also asked to describe their ideal enterprise solution and across the board, one word stood out — ‘easy’.

C-Level Executives from every surveyed industry agreed; an enterprise solution must be easy; to procure; to configure; to deploy; to access; to integrate and to use.
Multiple stakeholders now involved in the care application process, including the resident, their children and grandchildren, and all are expecting the services they want to be easily available.

SaaS solutions are enabling organisations to procure new software and new innovations faster than ever before to meet these changing customer expectations.

Care providers are leveraging this momentum with rapid technology overhauls that will deliver immense benefits not only to practitioners, but care recipients and the wider community.

Hear an in-depth analysis of The State of Enterprise Software research from IBRS researcher and author of the report, Dr Joe Sweeney, at TechnologyOne’s Showcase events in Brisbane, Sydney and Melbourne this month. Register for this free event to uncover the impact of these findings on the aged care and disability sector.

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