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Retirement village operators called on to sign new Code of Conduct

Australia’s retirement village operators are being encouraged to sign up to the new Retirement Living Code of Conduct, which aims to safeguard the interests of current and future retirement residents.

Around 1000 retirement villages have already preregistered to participate in the Retirement Living Code of Conduct since it was brought into effect on 1 January, according to the Property Council of Australia (PCA) and Leading Age Services Australia (LASA).

Hailing it as a “new era of quality assurance”, the Council said the Code of Conduct, which is the sector’s self assessment tool, supports the new Australian Retirement Village Accreditation Scheme (ARVAS) and “forms a robust quality framework for the operation of Australia’s approximately 2,300 retirement communities”.

Operating since October, ARVAS has been driven and is co-owned by the two key organisations representing the retirement living sector, the PCA and LASA, and operated on their behalf by Quality Innovation Performance (QIP), a not-for-profit provider of independent accreditation services. 

Organisations wishing to apply for accreditation under ARVAS must be an active subscriber to the Code of Conduct. 

LASA CEO Sean Rooney said the Code, along with the new accreditation scheme, provides assurance to retirees, seniors and their families. 

“It’s about safeguarding the interests of residents and delivering quality services so people can have confidence in their future and age well. 

“This scheme sets new standards and has widespread industry support, highlighting the strong commitment of operators to help ensure the best retirement living standards for older Australians.” 

Ben Myers, executive director, retirement living at the Property Council, said people thinking of making the move to a retirement community should inquire if their potential future home has signed up to the Code. 

“A retirement community that signs up for the Code is demonstrating its commitment to high standards across its accommodation, services, management, sales and marketing,” Mr Myers said. 

“A growing number of Australians will be seeking a retirement community to call home and communities signed up to the Code will be able to stand out.” 

The Retirement Living Code of Conduct Review Panel, chaired by Dr Elizabeth Lanyon, will undertake independent oversight, monitoring and review of the Code, its content and matters referred to it by the Code Administrator.

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