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It’s the little things: project equips PCAs with new communication tools

Personal care assistants from CALD backgrounds will soon have access to a new set of tools that support stronger relationships with older adults.

The training kit, available from early June, aims to improve intercultural communication in everyday interactions in aged care.

The tools are wrapped up in a project called The Little Things Matter. Project manager Pip Mackey said it also helps PCAs increase their efficiency with their daily tasks and elevate their overall job satisfaction.

Kelly Smith, special projects manager at Arcare, whose Victorian arm has been involved in The Little Things Matter project’s research and development for almost two years, said the name speaks volumes.

“It is truly about the little things you do in your day-to-day that make a big difference,” Smith said. “We’ve seen our team members who participated develop more confidence and awareness in the way they communicate and flourish in their work as a result of the project.

“We have a diverse workforce. Our team members and clients come from all walks of life and The Little Things project has really helped support our team and clients from all backgrounds.”

Smith encouraged other providers to give the program a go.

“It’s not like any other generic training,” she said. “A lot of thought and research has gone into the program and the material has been developed based on the relationships and conversations between team members and clients.

“It’s not a huge expense and it doesn’t require a huge amount of resources or time either.”

Smith wants to see the program rolled out across all aged care residences and added: “I can see huge benefits if it was to be included in the Certificate III in Aged Care.”

The Little Things Matter project was led by the Farnham Street Neighbourhood Learning Centre in partnership with Meaningful Ageing Australia and funded by the Victorian Government.

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One comment

  1. Vaishali Sharma

    I think it is very important to add this a training module for every staff in aged care facility as knowingly or unknowingly or some times due to time pressures people forget that they are dealing with humans who have emotions, needs and wants and that should be respected.