2020 will be a big year for the aged care sector. Further scrutiny will come in the form of the continued Aged Care Royal Commission’s final report in November. What is less likely to make headlines are some of the ...

Aged care businesses need to create strategies for achieving sustainable financial returns, now more than ever. As stressed by the Royal Commission’s findings, they need to do so while delivering greater value for customers, and meeting the social needs of ...

Let’s face it, most aged care facilities aren’t fun. They offer few opportunities for friends and relatives to enjoy meaningful activities together because the focus is on patient management, effective clinical procedures and infection control. Evidence suggests that many residents ...

As an experience design specialist, it is exciting to so often be at the pinnacle of cutting edge solutions as they emerge for various industries. Usually, myself and my crew are at the centre of each new trend, together with ...

Perhaps the most damaging side effect of the Royal Commission into Aged Care Quality and Safety is that instead of dealing with the problems of the aged care system, we have a de facto policy of ‘wait and see’. Actions ...

No-one wants to be a patient in an intensive care unit (ICU). But if you ever do require intensive care, would you or your family like to be better informed about the harms and benefits of intensive treatment? And would ...

Many community organisations are hiring ex-corporates for their C-suite to bring in some new thinking and business acumen. A logical strategy given the depth and nature of government reforms to operate more in a business-to-consumer way rather than business-to-government. Boards ...

Is the unpaid assistance provided in the main by family caregivers or other close relatives, friends or associates still necessary, or have carers become a problem? Do they require a new specialised management approach to ensure they don’t get in ...