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Workforce

Birds in a nest

Empathy and communication are key when it comes to dealing with conflict in the workplace. If staff members are under pressure and have to deal with shortages, unrealistic targets, inadequate management and time or resource pressures, then conflict is highly ...

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Getting the facts on social media

Are Facebook and Twitter the preserve of time-wasting youngsters or powerful tools to manage reputation, build loyalty and create engagement? By Rhos Ellis-Jones. With dizzying speed, what was once the domain of geeks and nerds has entered the mainstream. Social ...

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The forum

INsite recently brought together a group of leading CEOs to talk leadership, change, innovation and influence in aged care. — In attendance: • Beryl Raufer, deputy CEO, Villa Maria • Petra Neelman, CEO Dutchcare. • John Ireland, CEO Southern Cross ...

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Hats off to carers

Survey shows community recognises and values quality care provided to seniors. New research has found the overwhelming majority of people value those who work with older people. Two out of three people have personally experienced or know someone who has ...

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Making cents of the regime

It’s been more than two years since ACFI was introduced, but there’s still much to learn, writes Pam Bridges and Tony Gribble. By Pam Bridges Residential care manager of Aged Care Queensland (ACQI). In the 12 months following the introduction ...

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Around the world and back again

Megan Stoyles reports on the experiences of aged care workers taking part in an international exchange program. While Australian aged care staff can attend international conferences to learn about overseas developments and differences, there is no substitute for hands-on experience ...

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Leading the way

Three CEOs reflect on leadership, change and where they think the industry is headed. They talk to Linda Belardi. Ray Glickman CEO, Amana Living At the core of leadership is democracy. I try to create an environment where as much ...

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