The ramping up of regulation in aged care over the past two years has led to providers and staff losing autonomy in their roles, an employment relations professor has said. In July last year, aged care minister Anika Wells announced ...
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Tag Archives: reforms
The modern elder customer journey – opinion
It's standard fare for profitable businesses to know a lot about their customer's journey. And the pain points on the journey. Then make sure their products and services address the pain points, becoming value their customers can't do without. So, ...
More »Preparing aged care for next year’s reforms: podcast
A researcher has raised concerns about the aged care sector's readiness to have mandated 24/7 nurses onsite and provide 200 care minutes per resident per day by the middle of 2023. The UTS report into the care industry revealed last ...
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