It was just another shift working as a physiotherapist in a Melbourne emergency department. Hospitals, healthcare and aged care were all second nature to me, until I received a phone call that changed it all. It was my aunty on ...

“To have acknowledgement of my existence, to be respected and to keep my dignity.” These were the three last wishes of Ethel, an aged care resident. Department of Human Services aged care team leader Gianna Luccitti befriended Ethel while visiting ...