Could your aged care organisation make policy management simpler?

In aged care, staff need quick access to current policies and procedures. When those documents are spread across different systems and folders, that simple task can become unnecessarily difficult.

Documents can end up spread across shared drives, SharePoint, folders and different systems. For staff trying to find information, there is an even more practical issue: knowing where to go and whether the document they have found is the current version.

Prompt Documents provides one central place to manage and access policies, procedures and other controlled documents. Developed by Barwon Health and now used by more than 130 health services, Prompt supports the full document lifecycle, from development and approval through to review and archiving

One place for your policies and procedures

With Prompt, staff have a consistent place to go when they need information, while the teams responsible for document management can oversee what is current, what is due for review and what has changed.

Version control and audit trails provide a clear history of each document. Automated review notifications help keep documents on schedule, while structured approval workflows support the process of reviewing and publishing updates.

Prompt’s search function helps staff quickly find the information they need, without having to know exactly where a document is stored.

Case Study: How BASSCare uses Prompt

BASSCare has been using Prompt since 2018, providing its staff with one place to access the organisation’s policies and procedures.

For staff, that can be as practical as needing to check a food safety policy or procedure and being able to search for it straight away. For new team members, it means there is a clear place to go when they need to understand how something should be done.

Having documents managed and shared through the same system also helps BASSCare maintain consistency across the organisation.

“Everyone has got the same understanding of governance… we’re all streamlined with the same documents and the same information.”

Prompt’s search functionality has also become an important part of how BASSCare staff find information, allowing them to search by keyword and quickly identify relevant documents.

Less time managing documents, easier access for staff

For aged care providers operating from a single site or across multiple services and locations, Prompt provides a structured way to manage policies and procedures without making access complicated for the people who use them.

Participating organisations can also share documents through Prompt, giving teams the ability to adopt or adapt existing content where appropriate rather than always starting from scratch.

The aim is simple: keep document management controlled behind the scenes while giving staff an easy, consistent way to access current information when they need it.

50 per ccent off your first year of Prompt

For a limited time, aged care providers can receive 50 per cent off their first year of Prompt Documents.

See how Prompt could work for your organisation with a personalised demonstration or explore the platform with a free 7-day trial.

Book A Demo - Prompt Documents

Joanna Murnane, Joanna.murnane@barwonhealth.org.au

Offer applies to Prompt Documents subscription fees only and excludes implementation costs. Offer available to aged care providers until 31 January 2027.