You've just joined an aged care board. You reckon you'll be there for five years and are keen to make a difference – but it's looking harder by the day. What are you going to do? Keep it simple. You ...
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Aged care minister reveals glimpse of providers’ star rating
Aged Care Minister Anika Wells has given a sneak preview into the star rating system and how well aged care providers meet quality standards. The Preliminary Star Ratings, released last Friday last, revealed 31 per cent of aged care providers ...
More »The modern elder customer journey – opinion
It's standard fare for profitable businesses to know a lot about their customer's journey. And the pain points on the journey. Then make sure their products and services address the pain points, becoming value their customers can't do without. So, ...
More »Preparing aged care for next year’s reforms: podcast
A researcher has raised concerns about the aged care sector's readiness to have mandated 24/7 nurses onsite and provide 200 care minutes per resident per day by the middle of 2023. The UTS report into the care industry revealed last ...
More »Why aged care providers are losing money: podcast
Two-thirds of Australia's aged care providers are operating at a loss, according to recent data, with inflation rates driving up costs of delivering quality care. A recent StewartBrown report warned residential homes are falling short of roughly $14.67 per bed ...
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