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Aged care minister reveals glimpse of providers’ star rating

Aged Care Minister Anika Wells has given a sneak preview into the star rating system and how well aged care providers meet quality standards.

The Preliminary Star Ratings, released last Friday last, revealed 31 per cent of aged care providers received four or five stars, meaning they deliver 'good' or 'excellent' quality service.

Nearly 60 per cent of providers will be awarded three stars.

The data also showed 10 per cent of services did not sufficiently comply with the quality standards and were given one or two stars.

The Star Rating System is scheduled to become publicly available on My Aged Care sometime this month and rank providers on their performance based on four categories, such as compliance.

The system comes after the passing of the Royal Commission response bill that aimed to boost accountability and transparency in the aged care sector.

Wells called the new system a 'significant milestone' in improving the sector's quality and transparency.

"Star Ratings provide a nationally consistent benchmark to monitor, compare and improve residential aged care services," she said.

"To achieve our shared goal of reforming aged care, providers need to embrace transparency and accountability and not make excuses.

"We have issued providers a preview of their Star Rating, which allows them time to prepare for their public release by talking to staff and residents, communicating with families, or developing an improvement plan."

The rating is calculated using data from annual and quarterly financial reports, non-compliance decisions made by the Aged Care Quality Commission and results on five indicators, such as pressure injuries, falls and major injuries.

The health department said it interviewed at least 10 per cent of people living in residential aged care to gain personal experiences.

While the preliminary data only reveals a glimpse of providers' performance, the department intends to update the ratings regularly.

The experience of residents will be updated yearly, compliance daily and staffing and quality measures ratings every three months.

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One comment

  1. I can’t imagine in what world any person in aged care is going to say that living in an RACF “feels like home”.
    Leading questions, subjective data, absent data (for the quarterly indicators), and absolutely useless and pointless.

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