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When clients become customers

There is a substantial philosophical shift afoot in the minds of those we care for, writes Reeni Ekanyake Some providers cringe at the thought of labelling residents and community aged care clients as “customers”. But the reality is that providers ...

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Follow the leader

Over the last decade nurses in aged care have had to make the transition from primary caregiver to clinical leader in charge of a team. Dynamic, compassionate and strategic: three words that Cynthia Payne uses to describe the attributes of ...

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The bonds that tie

The government’s changes to residential bonds and the possible need to get insurance to cover this money are major concerns for operators, reports Ruth Callaghan. Aged care providers stand to lose hundreds of thousands of dollars a year under rule ...

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Testing the marketing waters

A small provider is having success increasing its brand awareness by using trial and error, writes Natasha Egan. Back-of-bus advertising works. Brochure distribution doesn’t. These are two lessons Jacinta Rose from aged and community care provider Feros Care has learnt. ...

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Call for more ageing study in uni courses

From dementia to palliative care, the ageing population will present myriad issues for the health system. Darragh O Keeffe asks nurse educators how they are preparing the future workforce to meet the challenge. Whether you are a nursing, medical or ...

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Aged care offers training answers

Providing clinical placements for student nurses is essential and there is a shortage of places across Australia. Aged care is underused in this area and wants to help. Linda Belardi reports. In 2009 aged care delivered 4 per cent of ...

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Looking overseas to fill the gaps

The aged care industry is benefiting from foreign nurses able to work in Australia on long stay visas but retention can be an issue, writes Natasha Egan. Three Filipino nurses are ready to begin work with an aged care provider ...

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