Give aged care nurses a voice in digital transformation: Research

Researchers are calling for nurses to have more say in the digital transformation of aged and palliative care, as the sector reports a higher associated administrative burden.

A recently published study out of Flinder's University has examined nurses' attitudes towards the use of digital tools in the provision of end of life care, finding that new tech is potentially hindering more than helping due for a number of reasons.

Study lead author Dr Priyanka Vandersman, a senior research fellow at Flinders’ Research Centre for Palliative Care, Death and Dying (RePaDD), said their results show that the successful adoption of new digital technologies in aged care relies heavily on improving the tools, training, and ongoing support available to nurses and staff.

“In Australia and around the world, we have seen a significant increase in digital technologies in the healthcare sector,” Dr Vandersman said.

“In aged care, these digital approaches can include helping with care planning and assisting with managing medications, but we need to ensure that nurses are equipped with the digital skills needed to use these tools effectively, while continuing to provide high quality, person-centred care.”

Palliative care nurses are already utilising digital tools within their practice, including medication management and telehealth systems. Yet many of the study's respondents reported issues arising due to the fragmented nature of recently introduced digital platforms, with some nurses saying the time spent on navigating technology detracts from their ability to deliver hands-on care.

The study's authors are advocating for the inclusion of more sector voices to be considered in the development of new technologies.

“With more than a third of Australian deaths occurring in residential aged care facilities, it is critical we understand how technology can assist in end-of-life care,” Dr Vandersman said.

“Nurses, those on the ground, working directly with residents and their families should be actively involved in shaping the future of digital innovations in aged care.

“By developing intuitive digital solutions and providing nurses with the right support and education, we can ensure technology complements compassionate caregiving, enhancing residents’ choice, dignity and quality of life in their final stages.”

Study co-author, and director of RePaDD, Professor Jennifer Tieman said an ongoing commitment to the training and education of aged care nurses is key to overcoming the challenges digital integration presents.

“Nurses working in aged care need to share their expertise and knowledge about care needs and processes to ensure that the systems being designed are fit for purpose,” Professor Tieman said.

“With the digital reform agenda and the implementation of the new aged care standards, technology has a very important role to play, offering structured and accessible care solutions.

“However, its success depends on thoughtful implementation that supports, rather than replaces, the human connection central to compassionate caregiving.”