Home | Industry+Policy | Calling it out: the role of the whistleblower in aged care

Calling it out: the role of the whistleblower in aged care

Blowing the whistle or ‘dobbing in’ a manager or work colleague for illegal or unethical behaviour might seem at odds with Australian culture, but that’s the service a Melbourne-based company is providing for a range of businesses.

In the current aged care climate of the impending Royal Commission, new quality standards and continued focus on elder abuse stemming from the Four Corners investigation among others, it’s a service that aged care providers may well find appealing – both as a means of finding out about improper practices before the media and others, and as a strong signal to prospective customers that they take their duty of care seriously and have nothing to hide.

Your Call provides a 360-degree reporting service, enabling an individual to safely and anonymously make a report against anyone in the organisation. The company also provides advice and training for organisations.

General manager Nathan Luker says that all contact is handled by Your Call to ensure anonymity and support; once an issue is raised the organisation has no direct contact with the individual. The service also makes sure the organisation follows due process and acts ethically and responsibly throughout.

ACI caught up with Luker to find out more about the service, how it might apply in the aged care industry and the impact it can have on workplace culture.

Do you have an idea for a story?
Email [email protected]

Get the news delivered straight to your inbox

Receive the top stories in our weekly newsletter Sign up now

One comment

  1. I am absolutely behind the move to ensure all acts of elder abuse are reported and the person responsible is held to account. Increasingly, what I’m noticing is that staff, family and residents are reporting. This is obviously great. My concern is that I have noticed more accusations which are not founded. These do require investigation however the person being accused has to be considered in the investigations. This is especially so if the accusation is not proven. People should be respectfully carrying out the investigations and provide accurate information that has been investigated thoroughly. Those accused who are cleared become quite distressed and at times lose shifts and wages.

Leave a Comment

Your email address will not be published. Required fields are marked *

*